1. Data Extraction

This solution automates medical documentation management using OCR, LLM, and NLP to extract and validate data from prescriptions, lab reports, device displays, and insurance forms, reducing manual entry and improving EHR efficiency while auto-generating reminders for medication and insurance claims.

Data: Medical documents such as prescriptions, lab reports, screen display of medical device and insurance forms.

Method: Optical Character Recognition (OCR) models, Large language model (LLM) and Natural Language Processing (NLP) to extract text and medical codes, Rule-based validation for accuracy.

Applications: Automating the extraction of patient information, billing codes, medical history, reducing manual data entry in Electronic Health Records (EHR), improving claims processing speed.

2. Customer Service Chatbot

Provide a chatbot for real-time communication with end-user about services, user guide and reminders

Open integration with
company information hub
24/7 and instant response to user’s query
Support voice chat and messages
Optimise operation cost
Enhance user experience

3. Smart Q&A Call Center Assistant

An application running on the Agent’s PC of the Call Center to capture real-time audio and provide tailored suggestions for customers’ queries

Open integration with
company information hub
Real-time audio streaming
during voice call
Instant smart answer
suggestion
Increase agent productivity
Ensure consistent response
Enhance customer satisfaction

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